- What counts as an incident?
- Anything that puts your company in the public eye and needs a coordinated response: an outage, a breach, a vulnerability disclosure, product or pricing backlash, layoffs, executive exposure, regulatory attention, or a similar high-pressure event.
- Can you start mid-crisis?
- Yes. Most incident deployments begin after something has already started. Send what you have to activate@statusandstory.com and I will tell you how quickly I can join.
- How do you handle confidentiality?
- I treat everything you share as confidential, whether or not we work together. I work over encrypted channels, keep the circle small, and do not discuss client engagements publicly.
- Who will I be working with?
- Every engagement is with JA Westenberg personally. Agents help with monitoring and analysis; I review the work, make the calls, and answer for them.